computing Computing is any goal-oriented activity requiring, benefiting from, or creating computing machinery. It includes the study and experimentation of algorithmic processes, and development of both hardware and software. Computing has scientific, e ...

, Application Integration Architecture (AIA) is an integration framework produced by

Oracle Corporation Oracle Corporation is an American multinational computer technology corporation headquartered in Austin, Texas. In 2020, Oracle was the third-largest software company in the world by revenue and market capitalization. The company sells da ...

. Standards-based, AIA has pre-built common object definitions and services. Oracle AIA is built on Oracle Fusion Middleware's SOA and Business Process-Management (BPM) products. AIA provides a foundation on which to build business-process flows. AIA delivers Pre-built Integrations as either Direct Integrations (DIs) or Process Integration Packs (PIPs). *Direct Integrations (DIs): Pre-built integrations that manage data flows and data synchronizations between Applications. *Process Integration Packs (PIPs): Help optimize processes; they are pre-built composite business processes across enterprise Applications. They allow companies to get up and running with core processes quickly. AIA and PIPs decrease

software development Software development is the process of conceiving, specifying, designing, programming, documenting, testing, and bug fixing involved in creating and maintaining applications, frameworks, or other software components. Software development invol ...

time. PIPs operate both horizontally and vertically. Vertical PIPs cater to industries like telecoms,

retail Retail is the sale of goods and services to consumers, in contrast to wholesaling, which is sale to business or institutional customers. A retailer purchases goods in large quantities from manufacturers, directly or through a wholesaler, and t ...

, and

banking A bank is a financial institution that accepts deposits from the public and creates a demand deposit while simultaneously making loans. Lending activities can be directly performed by the bank or indirectly through capital markets. Because ...

insurance Insurance is a means of protection from financial loss in which, in exchange for a fee, a party agrees to compensate another party in the event of a certain loss, damage, or injury. It is a form of risk management, primarily used to hedge ...

Oracle AIA for Communications

Oracle AIA for Communications provide end-to-end, integrated business processes, applications, and technology for the Telecom industry. Oracle AIA for Communications provide three PIPs - Order to Bill PIP - provides pre-built integration between Oracle Siebel CRM with Oracle BRM allowing for synchronization of customer, product and pricing data across these applications. Customer Service Reps (CSRs) can create accounts and submit Sales Orders which would synchronize automatically between the CRM and Billing systems in the

Business support system Business support systems (BSS) are the components that a telecommunications service provider (or telco) uses to run its business operations towards customers. Together with operations support systems (OSS), they are used to support various end-to- ...

(BSS) eco-system. Order to Activate PIP - provide support for Lead to Cash and Concept to Market

eTOM The Business Process Framework is an operating model framework for telecom service providers in the telecommunications industry.Brenner, Michael, et al.Service Provisioning-Challenges, Process Alignment and Tool Support" Bergstra, J. und M. Burge ...

business processes by expediting the introduction of new product offerings, capturing and fulfilling orders efficiently and accurately, managing fallouts, and providing visibility across the entire order lifecycle. This is a part of the RODOD framework and typically spans across the following Oracle products - Siebel, BRM, AIA, OSM COM and OSM SOM. This PIP journeys the BSS as well as the OSS components. Agent Assisted Billing Care PIP - provides pre-built integration for integration between Oracle Siebel CRM with Oracle BRM including usage and billing data maintained within Oracle BRM. This empowers CSRs to resolve billing queries faster, improving customer satisfaction.

References

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External link

Oracle AIA webpage
Oracle software